(TamkeenCare)

Privacy policy

WELCOME TO TAMKEENCARE

Tamkeencare.com a Tamkeen International for Home Appliances is registered in Saudi Arabia under company registration number 4030049348. Our registered office is Al Misk Al Hamraa District 2 Business Park Building, PO Box 30934 Jeddah 21478 Saudi Arabia. We are committed to ensuring that your privacy is protected. This policy, together with our Terms and Condition sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us.

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources or that you provide to us information will be handled by us in connection with your access and use of www.tamkeencare.com and/or the tamkeencare.com mobile application and services. We understand the importance you place on the Information, and we are committed to protecting and respecting your privacy. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally, identifiable information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

YOUR ACCOUNT OBLIGATIONS

This Privacy Policy provides the manner your data is collected and used by tamkeencare.com. You are advised to read this Privacy Policy carefully. By accessing the services provided by tamkeencare.com you agree to the collection and use of your data by tamkeencare.com and certain authorized third-party service providers in the manner provided in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website – tamkeencare.com. By accepting the Privacy Policy during registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement.

WHAT INFORMATION WE MAY COLLECT FROM YOU.

We may collect and process the following Information about you:

Information that you provide by filling in forms on our Platform, including information provided at the time of registering to use our Platform and other co- registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services;

The Information you provide when you enter a competition or promotion via our Platform, provide reviews, testimonials or feedback on our Platform;

Information you provide us, or that we may collect from you, when you report a problem with our Platform;

A record of correspondence if you contact us;

General, aggregated, demographic and non-personal Information;

If you download or use our mobile application, we may have access to details about your location and your mobile device, including a unique identifier for your device;

Details of transactions you carry out through our Platform and of the fulfilment of your orders;

Details about your computer, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc.

Your email address from a third party if you indicate that you have consented to that third party sharing your Information with us.

Any other Information we consider necessary to enhance your experience on the Platform.

As part of your registration on or use of the Site, you will be asked to provide us with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information as well as some additional information about you such as your date of birth or other identifying information. Additionally, in order for us to verify your identity, we may need to request from your valid proof of identification (e.g. in the form of a copy of your passport, resident’s visa or permit, national ID card and/or driver’s license).

We will also need to collect selected financial information from you, such as your credit card and/or bank account details.

You will need to input this financial information into the “My Account” section of the Site. We use this financial information for billing purposes and for the fulfilment of your orders. Following your registration on the Site, you should not post any personal information (including any financial information) anywhere on the Site other than on the My Account section of the Site. Restricting the posting of personal information to the My Account section of the Site protects you from the possibility of fraud or identity theft. The posting by you of any personal information anywhere on the Site other than on the My Account section of the Site may lead to the suspension of your use of the Site.

We will collect transactional information based on your activities using the Site (such as buying and selling items).

Please note that we may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider to analyze user trends and improve the administration of the Site.

We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access the Site.

We may also collect information you provide when giving us feedback or completing profile forms, subscribe to a newsletter and users are able to unsubscribe from receiving further emails by following the instructions in the bottom of each email. We also monitor customer traffic patterns and Site use, which enables us to improve the service we provide.

We may also use aggregate information and statistics for the purposes of monitoring website usage to help us develop the website and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We may collect information about your general internet usage by using a cookie file. This is a small text file implanted by our site on your hard disk or device when you visit our site which collects personal data about you. The cookie is then retrieved each time you visit our site, making it unnecessary to re-enter the registration details on each visit and enabling you to benefit from certain features. For example, a more personalized service, improvements to our site and the ability to store the contents of an electronic shopping basket between visits. Please note, our advertisers may also use cookies over which we have no control.

Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the Site. Where we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymized.

You can terminate your account at any time. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. Users can visit our site anonymously. However, when ordering or registering on our site, as appropriate, you may be asked to enter your Name, Email address, mailing address, Phone number, ID Number or other details to help you with your experience.

HOW WE WILL USE YOUR INFORMATION.

We may use Information held about you in the following ways:

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

To provide you with location-based services, such as advertising, search results and other personalized content;

To carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us;

To improve our Services and to deliver a better and more personalized service to you;

To ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;

To notify you about changes to our Services;

To administer and manage our incentives programs and fulfil your requests for incentives, and/or to allow you to participate in sweepstakes and to notify you if you are a sweepstakes winner.

We use your personal information to provide services and customer support to you; to measure and improve our services to you; to prevent illegal activities and implement our user agreement with you (“User Agreement”); troubleshoot problems; collect fees; provide you with promotional emails and verify information you give us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorization, processing and verification services or with third parties for fraud screening purposes.

Though we make every effort to preserve your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies or other third parties where we are compelled so to do by court order or similar legal procedure; where we are required to disclose your personal information to comply with law; where we are cooperating with an ongoing law enforcement investigation or where we have a good faith belief that our disclosure of your personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate a possible violation of our User Agreement and other agreements; or protect the rights, property, or safety of com, our users or others.

In the event of a sale of tamkeencare.com, any of its affiliates and subsidiaries or any related business assets, your personal information may be disclosed to any potential purchaser for the purposes of the continued provision of the Site or otherwise in relation to any such sale. We may share your personal information with our other group companies for the purposes outlined in this privacy policy. This contact information will be the personal information provided by you to us on registration and, as a result, should always be kept up-to-date.

Additionally, information relating to items you are buying or selling will be displayed on the Site. This information can include details of your user ID, feedback ratings and associated comments relating to your use of the Site. Otherwise, we will only disclose your personal information to a third party with your express permission.

We do not sell or rent any of your personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policy.

By registering on or using the Site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the Site. If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site. Additionally, we do use comments made by you about the Site for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes.

We use your personal & contact information to get in touch with you whenever necessary, supply the orders/ services requested by you, preserve social history as governed by existing law or policy, contact you as a survey respondent, notify you if you win any contest

We use your personal & contact information to personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested, to improve our website in order to better serve you, to allow us to better service you in responding to your customer service requests, to administer a contest, promotion, survey or other site feature, to quickly process your transactions, to send periodic emails regarding your order or other products and services.

YOUR USE OF YOUR AND OTHER USERS’ PERSONAL INFORMATION.

Site members may need to share personal information (including financial information) with each other to complete transactions on the Site. You should respect, at all times, the privacy of other Site members.

We cannot guarantee the privacy of your personal information when you share personal information with other Site members so you should always seek information on the privacy and security policies of any other Site members with whom you are transacting prior to sharing any of your personal information with another Site member.

This privacy policy does not cover your release of your personal information to another Site member. You agree to use any personal information received from another Site member in relation to a transaction on the Site solely in relation to such transaction and shall not use the information received from another Site member for any other purposes (except with the express consent of the other Site member).

You acknowledge and agree that you shall use personal information received from another Site member in accordance with all applicable laws.

ACCESSING, REVIEWING, VIEWING, AMENDING, STORING YOUR PERSONAL INFORMATION.

You can access and review your personal information in the My Account section of the Site. If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the My Account section on the Site or, alternatively, by contacting our customer support team. The “Customer Support” link at the top of each Site webpage contains our customer support email and phone details.

Please note that we shall retain your personal information during and following the end of your use of the Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.

Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to browse our Site. However, we offer some services only to visitors who do register.

You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. com reserves the right to send you certain service-related communication, considered to be a part of your tamkeencare.com account without offering you the facility to opt-out. You may update your information and change your account settings at any time.

Upon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.

If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

You are able to personally, identifiable information (including name, e-mail, password, communications and personalized advertising preferences), payment settings (including credit card information); and e-mail notification settings.

You can opt-out of receiving future marketing communications from us at any time by adjusting your customer communication preferences, through the unsubscribe link within the email communication. For marketing via your mobile application, you will need to adjust your notifications settings in the general section of your mobile.

Also, our system will place cookies when you log on to our Platform and this is to ensure you have an enjoyable user experience and are able to utilize all aspects of the Platform. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Platform works and you may not be able to access or use certain areas of our Platform or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience.

We may retain a copy of your Information for compliance reasons. When you update information, we may retain a copy of the prior version for our records.

THIRD PARTY WEBSITE LINKS.

The Site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave the Site to read the privacy statements of each and every website you visit if you intend to provide personal information to that website. Our privacy policy applies solely to your personal information that we collect on the Site.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analyzing data, providing marketing assistance, providing search results, processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

NO SPAM OR SPOOF EMAILS.

We do not tolerate spam. To report Site related spam or spoof emails, please forward the email to spam@tamkeencare.com. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.

YOUR PRIVACY GUARANTEE WITH US.

tamkeencare.com Promises not to sell or rent your personal information to third parties (except as provided in this Privacy Policy) without your consent. We and/or certain authorized third-party service providers will use the personal information provided by you to provide you with the services, which we offer.

WHAT SECURITY MEASURES WE APPLY.

We maintain commercially reasonable technical, administrative, and physical safeguards to ensure your Information is treated securely and in accordance with this Privacy Policy, and to protect against unauthorized access or alteration to, disclosure, or destruction of your Information. We may, for example, use encryption technology to secure your Information during transmission to our Platform as well as external firewall and on-host firewall technology to prevent network level attacks. Only those authorized employees, contractors, and agents who need to know your Information in connection with the performance of their services are allowed to access this Information.

It is important for you to protect yourself against unauthorized access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Platform and any transmission is at your own risk.

By providing us with personal information, you consent to the transfer of your personal information outside of the Kingdom of Saudi Arabia. We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure.

All personal information is encrypted. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information.

You must enter your username and password each time you want to access your account or make transactions on the Site.

Choose your password carefully using unique numbers, letters and special characters.

Never share your username and password with anyone.

If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the Site.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By continuing to use the website you accept these terms and conditions and accordingly consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information for payment clearance, credit reference, order fulfilment, delivery, data analysis or customer support. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

We may need to disclose your personal data where we are under a legal duty to comply with any legal obligation or in order to enforce or apply our Terms and Conditions and other agreements. We may also need to disclose it to protect our rights, property or safety of our customers or others which includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you.

Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this Site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information

All transactions are processed through a gateway provider and are not stored or processed on our servers.

CREDIT CARD DETAILS.

We do not keep any credit card details in our data base or server. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

WHO’S ALLOWED TO BUY.

tamkeencare.com does not sell products for purchase by children. If you are under 18, you may browse the tamkeencare.com website but you cannot purchase any product without the involvement of a parent or guardian.

PROTECTING YOUR PERSONAL INFORMATION.

We endeavor to protect the information you provide and have various security procedures in place. We store the information provided to us on our secure servers where it can only be read by authorized personnel. Any payment transactions are encrypted using Secure Socket Layer (SSL) technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.

We have installed a mechanism that uses digital server identities so that you can be sure that the website you access is tamkeencare.com. This is done using one of the internet Trusted Certification Authorities. When you access the secure pages of our site your browser will be provided with an electronic certificate confirming that you have accessed our site and all communications will be encrypted. When you create an online order, request or feedback that is then passed on to the relevant destination using the same level of encryption, this includes credit card verification. Firewalls are used to block unauthorized traffic to the servers and the actual servers are in a secure location which can only be accessed by authorized personnel.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. We also recommend that you avoid using the same password for different online accounts.

LEGAL, PRIVACY – DATA COLLECTION AND STORAGE

we will not access the users personal data even whatever the customers details will be required for the job service booking. It wont be shared with any other or the third party tool. It will be highly confidential with tamkeencare.com and the users only.

We will access users camera only to scan QR code or upload invoice, as well as the for the product picture we also allow customer to upload 2 to 3 images of his / her product.

Gallery, access we basically required when customer required to upload image from gallery otherwise his / her is able to capture picture from camera directly as well.

GPS location is required as the technician of tamkeencare.com will visit to the customer so he will require the need of users location link from google, as well as user also able to track in version as well that my technician is on his way.

HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS.

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

DOES OUR SITE ALLOW THIRD PARTY BEHAVIORAL TRACKING.

It’s also important to note that we do allow third party behavioral tracking.

WHAT IF WE CHANGE OUR PRIVACY POLICY.

Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the “effective date”.

We may e-mail periodic reminders of our notices and conditions, but you should check our Platform frequently to see recent changes.

It is your obligation to regularly check the Privacy Policy. Your continued use of the Platform following any such change constitutes your agreement to this Privacy Policy as so modified.

HOW YOU CAN CONTACT US

Should a data breach occur We will notify the users via email and via on-site notification within 7 business days.

If you have any concerns about your Information on the Platform, please contact our customer support team at the “Customer Support” link at the top of any Site webpage.

You will be able to unsubscribe anytime by clicking on the unsubscribe link at the bottom of all our email communications.

 

Email: contact@tamkeencare.com OR

 

Tamkeen Head Office Address:

Al Misk Street, Al Hamraa District 2

Business Park Building

P.O. Box 30934, Jeddah 21478

Tel: 012-6294444

Customer Care: 920025833

Kingdom of Saudi Arabia

 

Last update: 06th January, 2021